Refund Policy 

We strive to provide high-quality YouTube services, including video creation, thumbnail design, and SEO optimization. We want you to be satisfied with our services, but we also have a clear refund policy to ensure fairness for both parties.

1. General Refund Policy

  • Due to the nature of our digital services, we do not offer refunds once work has started or is completed.
  • If you are unsatisfied with the final work, we offer revisions as per our service terms.
  • Refunds will only be considered in exceptional cases where Fix369 fails to deliver as per the agreed terms.

2. Eligibility for a Refund

You may be eligible for a refund under the following conditions:

Order Not Started: If you request a refund before work has started, you are eligible for a full refund.
Non-Delivery of Service: If we fail to deliver the service within the agreed time and no progress has been made, you may receive a partial or full refund depending on the situation.
Technical Issues: If Fix369 is unable to complete your project due to internal technical difficulties, you may receive a partial refund or service credit.

3. Non-Refundable Cases

Work Already Started or Completed: Once we begin working on your order, refunds are not possible.
Change of Mind: If you change your mind after placing an order, we cannot issue a refund.
Client-Provided Issues: If delays or problems arise due to incorrect or incomplete client information, we cannot issue a refund.
Unrealistic Expectations: We do not guarantee specific results (e.g., guaranteed YouTube views, rankings), so refunds will not be issued based on such expectations.

4. Requesting a Refund

To request a refund, please follow these steps:

Email us at: contact@fix369.com
Include your order details, reason for the refund request, and any supporting evidence.

We will review your request and respond within 7 business days. If approved, refunds will be processed within 3 business days via the original payment method.

5. Changes to This Refund Policy

Fix369 reserves the right to update this Refund Policy at any time. Changes will be effective immediately upon posting. We recommend checking this page periodically for updates.